Refund Policy

Due to the perishable nature of our products, all in-store purchases are final and we do not accept returns.

However, we want you to have the best possible experience with Woops! If your macarons arrive damaged or there is an issue with your purchase, please reach out to us within a reasonable timeframe and include a photo of the product. Our team will be happy to review and assist in making things right.

For assistance, please contact us at 718-576-6722 or help@bywoops.com.

All sales are final, and we do not offer refunds or exchanges for in-store purchases.

That said, your satisfaction matters to us. If there is an issue with the quality of your macarons or your order, please contact us with details and a photo of the product. We will review each case and work with you to find a fair resolution.